[Resolved] Zoom Car — need my account to get activated

junaid farooq

from Mandapeta, Andhra Pradesh

Address:

Krishna, Andhra Pradesh, 520002

Hi team,

My account is also blacklisted unnecessarily without any mail. Every time i try to do the booking it showing you account has been blacklisted. After raising support ticket, came to know that my account has been blacklisted due multiple uplodation of my driving license.

However, when my friend logged into zoom app by using [protected]@gmail.com email i'd, found that the my dl was used for the trip. Please do not suggest me to use ([protected]@gmail.com) as this is not my account and in future if any mishap occurs i will be legally with-held as this account is using my dl. I need you to delete ([protected]@gmail.com) this account because its not operated by me any more and i want to get out my license from that account.

I know that this id ([protected]@gmail.com) has referred by my primary id ([protected]@gmail.com), so you can removed those credits from ([protected]@gmail.com) as they have used the same my dl for their booking. Even this may cause legal issues in future.

Request you to kindly activate my account with below credentials:
Name - junaid farooq
Email i'd - [protected]@gmail.com
Contact no. - [protected]

Was this information helpful?

No (0)

Yes (0)

Apr 7, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

Zoomcar Customer Care's response Hello Junaid,

We understand your concern here, Junaid. As informed earlier, we request kindly use the email ID [protected]@gmail.com, as we will not be able to provide access to the email ID [protected]@gmail.com. Appreciate your understanding in this regard.

Regards,
Imran

Mar 05, 2019

Updated by junaid farooq Dear Imran,

That id is not mine and it can be misused, You need to delete that account or delete the DL from there because my DL is fraudly misused there. Please understand the importance of the situation, What if the other user misuses my DL from their account. Please act sensibly and please do not suggest lame solutions, have you read the complaint? I'm saying that account is not accessible to me because its not mine and you keep on saying to use that account. I wrote clearly that my DL was used without my knowledge and you are not even reading the query properly. I will escalate the issue, if you are not going to solve this right now.

Please understand that I'm not interested to use your services anymore, market is giving much better service that your mindless service. I need you to solve this because my DL is used my someone else.

Regards,
Junaid Farooq

Verified Support

Mar 05, 2019

Zoomcar Customer Care's response Hello Junaid,

Greetings!

We understand your concern here. Since your driving license is approved under [protected]@gmail.com, hence, we regret we will not be able to activate [protected]@gmail.com.

Regards,
Ramya. S

Mar 05, 2019

Updated by junaid farooq Oho dear, your are failing to understand the complaint. First of all I do not use any service of zoom car, i want you people to remove my DL from [protected]@gmail.com because its being used with out my consent.