[Resolved] Zoom Car — no auto-cancellation and refund

Mrinalini Shukla

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560077

Hi booked a zoomcar - honda city yesterday. But since i do not have an original copy of my driving license, i won't be able to drive the zoomcar. I sent multiple emails to zoomcar to help me in this matter or cancel my booking.

All i received from zoomcar was auto-reply emails saying i have to upload my license.

Now if i cancel, i have to go ahead with full money deduction. Please help me in this.

Mrinalini

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Sep 19, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2017

Zoomcar Customer Care's response Hello Mrinalini,

Greetings!

Please accept our sincere apologies for the inconvenience caused. The only document needed is the original driving licence at the time of pickup.

Kindly share us your booking details for us to check and do the needful.

Request you to share us the booking details at feedback.[protected]@zoomcar.com

Regards,
Zoomcar.