[Resolved] Zoom Car — non functional lock for the cycles | |||||
Hi i had rrentd bicycle from zoomcar pedl for more 33 hours ago. The cycle lock never unlocked to start with at nisarg society pimple saudagar but it showed that it had unlocked the cycle already. I searched for a customer care number all over the internet but no use i raised complaint in zoomcar complaint forum which said i'll get a response within 11 to 12 hours but i haven't receiveda single buzz to acknowledge my complain. It has charged me about rs 86 till now. Worst customer service... Was this information helpful? | |||||
Feb 25, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 25, 2018 Zoomcar Customer Care's response Hello Vipin, Greetings! Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended. In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same. Request you to share us the below details at [protected]@zoomcar.com Cycle No: Email ID: Paytm linked mobile number: Excess amount debited: The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience. Awaiting your response. Regards, Kiran.S | |||||
 3 Comments | |||||
Comments
Car brooke down there was no assistance n we towed vehicle contacted tata services to tow the vehicle to service centre nd when they replied asked us to take cab back to source would refund the amount of 2way cab bill, tow and unused charges. Now saying can adjust unused hours towards the cab bill. Where as on call n mail confirmed to refund both
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Reply
I have started my ride on bycycle 102124 from rose icon pimple saudagar pune,
Ride started, first time lock get unlocked it runs fine, i have some work so i locked it at one place after some time i wanta to resume the trip but cycle was not getting unlocked and trip was not getting end.
Pathetic ride
Ride started, first time lock get unlocked it runs fine, i have some work so i locked it at one place after some time i wanta to resume the trip but cycle was not getting unlocked and trip was not getting end.
Pathetic ride
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