[Resolved] Zoom Car — not able to lock the cycle | |
Today morning at 9:40 am i unlocked cycle using zoomcar app and then after 10 mins i reached my destination which is near cpdm iisc. But then i tried to lock the cycle but it won't lock, hence unable to end my trip. It has been 3 hours and no reply from mail or hotline. Please resolve the issue since money is being deducted continuously from my paytm and the cycle is not locked hence can get stolen if not resolved soon Was this information helpful? | |
Jan 22, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Dec 19, 2018 Zoomcar Customer Care's response Hello Abhijit, Greetings! We are sorry to know that the issue has been persisting. We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue. - Click on the hamburger menu in the app (three dots on the top left-hand side) - Select “My Trips” - Select “PEDL” - Select the trip where issue needs to be reported - Follow on-screen instructions In case you need any further details, kindly revert, we shall help you accordingly. Regards, Wasim | |
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