[Resolved]  Zoom Car — not able to lock the cycle

Today morning at 9:40 am i unlocked cycle using zoomcar app and then after 10 mins i reached my destination which is near cpdm iisc. But then i tried to lock the cycle but it won't lock, hence unable to end my trip. It has been 3 hours and no reply from mail or hotline. Please resolve the issue since money is being deducted continuously from my paytm and the cycle is not locked hence can get stolen if not resolved soon
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Jan 22, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Dec 18, 2018
Updated by abhijit pual
Cycle no: 3229371
Verified Support
Dec 19, 2018
Zoomcar Customer Care's response
Hello Abhijit,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)

- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Wasim
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