[Resolved] Zoom Car — not ending the trip

Maitreya Rana

from Tiruchengode, Tamil Nadu

Address:	560095
Website:	Pedl.Zoomcar.com

Just now before 25 minutes, i've scaned the qr code of zoomcar pedl but cycle wasn't unlock. Then after i've try to end the trip but again it is not working. I've checked even network connection as well every thing is that working well. My money is getting deduct from my account even i'm not riding the bicycle now. Also the customer service is not available. I'm new guy but feeling very sad. Something must be done to resolve the issue. I here by request to do needful.
Cycle i'd. 101915
Name.. Maitreya rana
Area. Near sapna book mall, koramangala

Was this information helpful?

No (0)

Yes (0)

Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Maitreya,

Greetings!

Please accept our sincere apologies for the inconvenience caused. We see that the trip has been ended. In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same at [protected]@zoomcar.com

Also, request you to please share the screenshot of your Paytm wallet which shows the amount deduction for the PEDL booking.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.

Awaiting your response.

Regards,
Wasim