[Resolved] Zoom Car — not got the security deposit back since a month

APURVA ANJAN

from Muzaffarpur, Bihar

Address:

Khordha, Odisha, 751024

I have booked a vitara breeza on 8/05/18 and have deposited ₹5000 as security deposit, after i returned the car i have not got my security deposit back and its been a month.
Phn no [protected]
Email rahulranjan. [protected]@gmail.com
Booking id jps62tkka

Everytime i call in the zoomcar care they are telling that they have refunderd the amount and asked me to ask in my bank, i even went to the bank they told me that they have not received any payment from zoomcar in my account. The service given by zoomcar service is the worst.

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Jul 15, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Zoomcar Customer Care's response Hello Apurva,

Greetings!

We did have a check on the above escalation raised. Upon checking we see that the refund has initiated to the source Card Last 4 digits: 2557. Request you to kindly have a check with your bank once.

Regard
Wasim
Zoomcar

Jun 25, 2018

Updated by APURVA ANJAN I have checked multiple times withmy bank I have not received any payment.Can you show me the details of the payment ?