[Resolved] Zoom Car — Not processing my refund

GAME SPOT

Address:

7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

I booked a car through zoomcar app on 11/06/2020 but later it was cancelled from their side due to some documentation issues, I done everything to reach them regarding my refund i e-mailed them, called them and send tweets on social media but they are continuously saying that they are doing their best to refund my money of Rs.1428 but, nothing happened till date(28/07/2020).It is just not only me several customers are also in trouble please take cognizance of it
in there policy they specifically mentioned that the maximum time for refund is 10 days

BOOKING ID:JPS6NPQC2

so i am requesting you sir please do something to resolve this issue

name-Aman Rajoria
mob-[protected]
email-aman[protected]@gmail.com

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Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2020

Zoomcar Customer Care's response Hello User,

Greetings!

We understand your disappointment here. It is a regret that we have to keep our customers waiting. Due to the COVID 19 pandemic, we have been facing certain internal issues, therefore, the unexpected delay in processing the refunds. Saying this, we are not denying refunds to any of our customers. However, we are requesting some more time so that we are able to clear all refunds. You shall be informed as soon as the refund is processed.

Regards,
Imran
Zoomcar