[Resolved] Zoom Car — not received my refund

pratap_bane

Address:

400067

Have completed my trip on 01/11/2019 and i till now i haven’t received me security refund and fuel refund amount back. The policy say that amount will be reflected upto 15 days and its 16th day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times still not received any response from team.

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Jan 16, 2020

Complaint marked as Resolved

Thanks it is now resolved. But this delay will not occurred if I receive the same response to my earlier queries raised using app.

Zoomcar customer support has been notified about the posted complaint.

Jan 13, 2020

Updated by pratap_bane My Booking ID: JPS6619P6

Verified Support

Jan 14, 2020

Zoomcar Customer Care's response Hello Pratap,

Greetings!

We regret to know that you have not received the refund. Upon checking, we see that no refund pending from our end on the above-shared booking ID, please share the email ID for our reference, we will have it checked.

Regards,
Ramya. S

Jan 14, 2020

Updated by pratap_bane The email ID is [protected]@gmail.com, and in the app it still showing refund pending.
Kindly find the screen shot for your reference.

Verified Support

Jan 14, 2020

Zoomcar Customer Care's response Hello Pratap,

We regret due to some technical glitch the refund was not processed. We have now created the refund through IMPS, an option stating "Get Refund" shall get highlighted under the respective booking ID in your application within 24 business hours. Please click on the option and add your bank details on the landing page. Once you click on submit, the amount shall be instantly transferred to your bank account.

Regards,
Ramya. S

Jan 16, 2020

Updated by pratap_bane Thanks it is now resolved. But this delay will not occurred if I receive the same response to my earlier queries raised using app.

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Comments

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