[Resolved] Zoom Car — overcharge for a small damage

[Resolved] Zoom Car — overcharge for a small damage

R READY SET TRAVEL from Mumbai, Maharashtra

Abhay chauhan [protected]@gmail.com [protected] M a regular customer of zoom car on the name of abhay chauhan last week i book a zoom car ie. Careta in chandigarh booking id: jpx6xyz0p The car is scratched by mistake it's just a small scratch on headlight i also go on the agency to know the actual cost of repairing they told me 3000 to 4000 but zoomcar charged me 10000 for that a fully replacement is not of that much cost. Last time i book car it's my fault i imidiatly pay them but this time they are wrong. It's just a scratch not even a dent.. Please do something the pressure me to pay that amount. +1 photos Was this information helpful? No (0) Yes (0)
Nov 8, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Sep 25, 2019 Zoomcar Customer Care's response Hello Abhay, Greetings! We did investigate the above issue and see that the charges are appropriately levied on the booking as per the policy as you have damaged the vehicle during your reservation. We regret to inform that we will be unable to reverse/reduce the charges. Regard Wasim Zoomcar Sep 28, 2019 Updated by READY SET TRAVEL Sir see that damage from where it seems worth 12000 rs Verified Support Sep 29, 2019 Zoomcar Customer Care's response Hello Abhay, We understand your concern here. We did have a check and we have revised the charge, we request you to please have a check. Regards, Ramya. S Oct 01, 2019 Updated by READY SET TRAVEL Sir please send me complete detail of my outstanding amount ... Verified Support Oct 03, 2019 Zoomcar Customer Care's response Hello Abhay, Please drop an email through the contact us page, our team shall share the detail. Regards, Ramya. S
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