[Resolved] Zoom Car — Pathetic service provided | |||||
I had booked a Mahindra Scorpio from your company on 18th Nov (Booking id: JPS6VOF4U) for 25th Dec. Everything was fine until today when from nowhere, I got a call saying that the booking will have to be cancelled. And the reason given can easily be the most vague one, I was told that the Scorpio which I booked was damaged in some accident !! I mean how do you guys know which Scorpio I booked ??? Next I was told that I will have to cancel the booking which I made more than a month ago. What is the purpose of allowing to book early when you have to fool your customers and cancel their bookings. Moreover, the alternative I was given was utterly drastic. I would be provided a Xylo but with a driver. From where do drivers come in between while dealing with Zoomcar ? This is something which completely ruins our plan. Let me tell you straight away Need a car without driver which is the actual trademark of Zoomcar and they are calling me jsut before 2 days of trip. this is ridiculous Was this information helpful? | |||||
Complaint marked as Resolved
Zoomcar customer support has been notified about the posted complaint. Verified Support Dec 23, 2015 Zoomcar Customer Care's response Dear Nitish, Firstly, apologies for the inconvenience caused. We checked on this said issue and got a confirmation from our location team that your booking will not be cancelled. You will receive the vehicle on time. Looking forward to serve you Nitish. Happy Zooming. Regards, Team Zoomcar. Verified Support Dec 23, 2015 Zoomcar Customer Care's response Dear Chetan, Greetings from Zoomcar! Booking ID: JPS6VOXOS At the outset, we sincerely apologize for the inconvenience caused. Upon checking, we see that your booking is not cancelled and we will be serving your booking. We have allocated a vehicle for your booking and the same is confirmed. You will receive the vehicle details 1.5 to 2 hours before the booking start time. We wish you a very Happy Christmas and a Wonderful New Year. Happy Zooming! Regards, Team Zoomcar | |||||
 2 Comments | |||||
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Pathetic service
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Same as above. Booking ref no JPS6VOXOS, booked on 18th Nov, xuv 500, and got a call that the booking has been cancelled due to the car being damaged. Your call centre is busy from yesterday???????? At least 50 calls unanswered. Option given driver with car?????
Need to be resolved without excuses. You are not a small roadside company and hence a similar behaviour is unexpected.
Revert ASAP.
Chetan
Need to be resolved without excuses. You are not a small roadside company and hence a similar behaviour is unexpected.
Revert ASAP.
Chetan
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