[Resolved] Zoom Car — payment deducted from credit card yet booking not initiated and showed payment failure

Mohdubaid

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411014

I had made a booking around 08:00 pm today for maruti swift, red color for 23rd nov, 2018 08:00 am for 510 km @[protected] after applying coupon zc20 and 3000 refundable security) from kharadi, pune pickup and dropoff at csmt, mumbai on 24th nov, 2018 06:00 pm. My payment was made by citi bank credit card, and amount from the card was deducted and after that i got a payment failure page (Screenshot attached) and my booking was also not initiated. Please either refund my money or confirm my booking so that i may plan my trip accordingly. Please do the needful asap.

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Nov 20, 2018

Complaint marked as Resolved

My payment was refunded the very next day through IMPS, and it stated that due to some technical problem booking was cancelled. Thank you so much for the prompt action and help.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We are sorry for the trouble caused, we hope the issue is resolved.

Regards,
Appachu
Zoomcar