[Resolved] Zoom Car — pedal cycle rental

Pemmaraju

from Mukerian, Punjab

Address:	Thane, Maharashtra, 421204
Website:	www.pedl.in

Booked cycle no. 101305 at pedl station at casa rio club at about 9.53 pm. It shows on my phone that the cycle has been unlocked when it actually hasn't. I'm not able to unlock the cycle nor am i able to cancel the trip. I tried to manually unlock it but to no avail. Please look into this matter and end the trip as soon as possible so that i don't lose any more of my paytm balance. My mobile no: [protected]. And please make sure that you have a dedicated customer care number exclusively for pedl.

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Jan 9, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

Zoomcar Customer Care's response Hello Premmaraju,

Greetings!

Please accept our sincere apologies for the trouble caused. Upon checking we see that the trip has been ended.

If there is any excess amount deducted from your Paytm wallet, kindly send us an email to [protected]@zoomcar.com with the below requested details.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

We shall have a check and refund the excess amount charged for the trip.

Regards,
Sowmya
Zoomcar