[Resolved] Zoom Car — pedal ride started and i am unable to unlock or end trip since morning 6:49 a. m

Sangtei

from Mumbai, Maharashtra

Address:	411027
Website:	Zoom car

I am unable to end my pedl trip and i have e-mailed multiple times to end trip but no response and there is no customer care number to reach out to. I couldn't unlock the cycle to ride nor could i end the trip to book another cycle. It has been more than 5 hours and no response from the team. I am receiving alert to return the cycle but no help or response from the team.
Cycle number - 102476

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Mar 17, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2018

Zoomcar Customer Care's response Hello,

Greetings!

Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same. Request you to share us the requested details at [protected]@zoomcar.com.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.

Awaiting your response.

Regards,
Kiran.S