[Resolved] Zoom Car — pedl billing issue

SiddharthaMukherjee

from Bengaluru, Karnataka

Address:	560034
Website:	pedl.zoomcar.com

Date : 03-nov-2018
(1) i have booked pedl near koramangala. The moment its unlocked i found that the padel is missing in one side. Then and there i locked the cycle and reported it. But still now the rs.3 is not reverted to my paytm account.
(2) again i took one more pedl cycle. I did a ride for a short duration. Then the seat was coming down. So i stopped at a nearest zone. I faced a lot of problem while ending the trip in app. Actual bill should be of rs.3 but rs.9 is deducted.

In total rs.12 is deducted but actually it should rs.3. So basically i should get a refund of rs.9.

Please do the needful.

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Dec 10, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

Zoomcar Customer Care's response Hello Siddhartha,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar