[Resolved] Zoom Car — pedl cycle 100648 | |||
Hi, I tried to unlock cycle no 100648 in pune aundh, It did not unlock but i got message saying cycle unlocked. Then, itried to ed the trip i am trying since mornig its not working out. My 10 rs. Got deducted and trip is not ended yet. End the trip and return my money back Its been more than 5 hours for the trip not ending. Tried several times. Please end the trip. There is some it issue with your website. Get it resolved please. Was this information helpful? | |||
Feb 16, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 16, 2018 Zoomcar Customer Care's response Hello Nehakatariya, Greetings! We are sorry for the inconvenience caused from our end. We have been working on fixing this issue, so that customers have a hassle-free experience. In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details by emailing us at [protected]@zoomcar.com, we shall have a check and process the refund for the same. Cycle No: Email ID: Paytm linked mobile number: Excess amount debited: Regards, Sowmya | |||
 3 Comments | |||
Comments
After using cycle I'm not able to end the trip. Money getting deducted from my wallet. No customer care number provided anywhere.
Reply
I am unable to end my trip that started at around 2pm. Please end the trip asap as i am still getting charged and i would be charged an outstanding.
The cycle number is 100820.
The cycle number is 100820.
Cycle no. 100454 not able to end my ride. Please resolve it asap. It's been so many hours since I was tring to lock my cycle. Very bad experience with pedl cycle. Please resolve it asap.
Zoomcar Customer Care's response, Jul 7, 2018
Verified Support
Hello Harsh,
Greetings!
Please accept our apologies for the trouble caused. Please send an email through our contact us page for our team to have a check and do the needful.
Regards,
Rohit
Greetings!
Please accept our apologies for the trouble caused. Please send an email through our contact us page for our team to have a check and do the needful.
Regards,
Rohit
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