[Resolved] Zoom Car — pedl cycle did not unlock after scanning the code but I am being charged | |||||
I booked a PEDL cycle (cycle no: 100811) on 21st May 2018 at 1:43 PM at IIT Madras campus. The cycle did not unlock on scanning the QR code but I am being charged for my trip at 3rs/30min from my Paytm wallet and also an outstanding charge. No feedback is available from the customer care of Zoomcar even after several complaint mails being sent. I want immediate return of my money. Was this information helpful? | |||||
Jun 23, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support May 23, 2018 Zoomcar Customer Care's response Hello Roynit, Greetings! We are sorry to know about the trouble caused. Kindly send an email through our contact us page on the website/application, we shall resolve the issue on priority. Regards, Appachu Zoomcar | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
46%
Complaints
5657
Pending
12
Resolved
2592
View all 5657 Zoomcar reviews & complaints
+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
View all Zoomcar contact information
Greetings!
We understand your concern here and we see that the booking was auto-cancelled by the system due to double booking. As another customer has made the booking for the same vehicle from the same location for the same duration.
Regards,
Appachu
Zoomcar
I had already sent numerous mails to the customer care from the app!! Only to get an autogenerated reply with no resolution of my problem