[Resolved] Zoom Car — pedl cycle never unlocked, paid for 'trip'

Gargie Mangulkar

from Pune, Maharashtra

Website:

www.pedl.zoomcar.in

On 8th of january, 2018 i tried to unlock a cycle. The browser showed that the trip had begun, however, the cycle remained locked. I sat at the pedl station for at least an hour, but it neither unlocked the cycle, nor ended the trip. As a result, money has been deducted from my paytm account. On january 11, 2018, i received a message from pedl, saying that the "trip" had resulted in rs. 122 as an "outstanding fee" for a cycle that i hadn't ridden even for a second! I have sent repeated entreaties through zoomcar's "customer care" option on their website to no avail. The cycle number was 102145. Please sort out this mess.

Gargie mangulkar.

Was this information helpful?

No (0)

Yes (0)

Feb 28, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2018

Zoomcar Customer Care's response Hello Gargie,

Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details by emailing us at [protected]@zoomcar.com, we shall have a check and process the refund for the same.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.

Awaiting your response.

Regards,
Sowmya