[Resolved] Zoom Car — pedl cycle not unlocked but still trip in progress | |||
Hi, i tried unlocking pedl cycle 101486 today morning but it didn't unlocked and instead displayed message trip has started. Now it has been more than hour and still message is displayed as trip in progress. Now i fear that i will be charged unnecessarily for trip which i had not availed. This happen today not only with me but with few other people and they too were unable to unlock their cycles and end trips which never started. Please can you look into this and get these corrected and charges reversed. Was this information helpful? | |||
Feb 16, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 16, 2018 Zoomcar Customer Care's response Hello Ashish, Greetings! Please accept our sincere apologies for the inconvenience caused. We see that the trip has ended. In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same. Also, request you to please share the screenshot of your Paytm wallet which shows the amount deduction for the PEDL booking. Cycle No: Email ID: Paytm linked mobile number: Excess amount debited: The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience. Awaiting your response. Regards, Wasim | |||
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I tried multiple times to lock and unlock but nothing is working. Then I tried to end the trip but that also is not working.
Along with me Cycle number 101147 are also facing the same issue
Please help me at the earliest because the trip is on and it is getting charged.
Thanks n Regards,
Rajeev Shaw
[protected]