Zoom Car — pedl cycle not unlocked but trip ongoing , unable to end trip

Nagaraju150793

from Gurgaon, Haryana

Address:	700156
Website:	pedl.zoomcar.com

Hi
I had booked cycle with pedl @APJ abdul kalam college behind central, new town, kolkata, But i couldn't unlock the cycle to ride nor could i end the trip to book another cycle. this is the second time i am facing this issue in this week .
I haven't got any response for the first complaint and now i am having this issue again, already rs.48/- got debited from my account and it is asking me to pay another 16, why should i pay when i am not able to use it.
Please improve your customer service, no proper channel to communicate

Cycle no. 101487

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Zoomcar customer support has been notified about the posted complaint.

Feb 14, 2018

Updated by Nagaraju150793 Hi
I received an sms today saying that my pedl cycle was found at the pedl station and asking me to pay the remaining amount. I don't know why should i pay when i didn't use, it was fault of the application which didn't allow me to unlock the cycle, instead of refunding the amount you are asking me to pay outstanding balance.
Please fix the bug ASAP and refund my moneyhttps://www.https://www.consumercomplaints.in/zoom-car-pedl-cycle-not-unlocked-but-trip-ongoing-unable-to-end-trip-c1865130 that was deducted.