[Resolved] Zoom Car — pedl cycle unable to end trip and cancellation of the ride.

Vijay Borgaonkar

from Surat, Gujarat

Address:	Bangalore, Karnataka
Website:	pedl.zoomcar.com

Hi, i am vijay b. I wanted to book a ride on 23th oct 18 at 7.45 pm, so i unlocked the the cycle with no.3182792 at d. P road, bremen chowk, aundh pune. But then with manully unlocking the cycle i deicded end the trip, but i am unable to end it. And my trip is stil going on. At this point of time 19.02 hrs i. E-345 rupees. What should i do about it??? I think the increasing amount will be deducated from my paytm account. I am not able to get to coustomer care also.

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Dec 3, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Zoomcar Customer Care's response Hello Vijay,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regard
Wasim
Zoomcar