[Resolved] Zoom Car — pedl cycle unlocking gone wrong

Yaseen.shibas

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

Cycle number 101995, I clicked on unlock cycle, it said that cycle is unlocked however it never got unlocked, instead i guess some other cycle did.

I tried to end trip but it never ended and I did not move cycle an inch from its booking location still trip was not ending.

My trip amount is continuously increasing and by now I have tried to end trip a 100 times.

I have already raised the complaint on your the app many times but there is no response.

Also, there is no direct number to call and report such issue.

Apart from that my email id provided in the app has to be changed to yaseen.[protected]@gmail.com as the other id isnt working.Hence i am unable to know if you have responded even.

Expect that the amount doesnt reach itz century..kindly help asap please..

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Mar 20, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Feb 11, 2018

Updated by Yaseen.shibas No solution yet

Feb 12, 2018

Updated by Yaseen.shibas Refund the amount if possible

Verified Support

Feb 12, 2018

Zoomcar Customer Care's response Hello Yaseen,

Greetings!

Thank you for reaching out to us. Please accept our sincere apologies for the inconvenience caused.

We request you to kindly send us an email through our contact us page, the concerned team shall revert to the email.

Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus

Regards,
Sowmya