[Resolved] Zoom Car — pedl end trip prohibited

Goutham Korepu

from Pune, Maharashtra

Address:	Pune, Maharashtra
Website:	Zoomcar.in

Zoom car — not end trip works
My cycle id: 3252253
User id:[protected] on nov 29, 2018
I booked pedl from marigold complex. And i locked the cycle at station point. But i didn't end my trip. And when i try to end trip it popups as end trip is prohibited, approx 250 rupees is debited but i am not using that cycle and also im unable to do end trip.
When i press the end trip button
Then output message is : end trip is prohibited is displayed
Please short out my problem.
Location: pune
Thank you

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Dec 16, 2018

Complaint marked as Resolved

Thanks for Consumer Complaints for posting my issue. Yes they have contacted me by the email : [email protected] and by one personal contact no, its a personal no so i'm not mentioning it here. They have asked me few question such as cycle no, date, paytm no, email i have provided through email itself. You can use facebook for the issue search as zoomcar in fb u will find and send the issue in chat ( messagenger) they reply in mins. Thanks K.Goutham

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2018

Zoomcar Customer Care's response Hello Goutham,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar

Dec 05, 2018

Updated by Goutham Korepu I have updated as u said, I didn't get any refund still now

Dec 11, 2018

Updated by Goutham Korepu Still now i didn't get any response from them, they said they will refund the amount and asked me to share paytm no and other details, which i have been shared to them, but still i didn't get any refund.