[Resolved] Zoom Car — pedl> my trip has started, cycle did not unlock and trip is not ending

[Resolved] Zoom Car — pedl> my trip has started, cycle did not unlock and trip is not ending

S Saee Pawar from Kalas, Maharashtra

I scanned the qr code of a cycle today and my trip began, but when i tried to unlock it - it did not work. After that i tried multiple times to end trip, but it does not work. It says request timed out each time! The trip is still on! And i haven't even used the cycle. It's been four (Four!) hours! Do something. This is in savitribai phule pune university. Cycle no. 101583 Was this information helpful? No (0) Yes (0)
Feb 25, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 25, 2018 Zoomcar Customer Care's response Hello, Greetings! Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended. In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same. Request you to share us the below details at [protected]@zoomcar.com Cycle No: Email ID: Paytm linked mobile number: Excess amount debited: The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience. Awaiting your response.
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