[Resolved] Zoom Car — pedl not ending a trip, money was deducted for the whole night

Snita Bhowmick

from Kolkata, West Bengal

Address:

700075

I had a bitter experience last night. I unlocked cycle 101156 from pedl station at 10.13 pm and somehow unable to ride it so within 2 mins o[censored]nlocking, i submitted the cycle on the same pedl station. While ending the trip, it kept on giving me error stating 'search near by pedl station' whereas i was standing on the station itself. As it was late, i had to leave and my trip didn't end after trying so many times. Money was deducted from my wallet the whole night and the following morning. The trip lasted for 5 hr 2 mins. The customer care seems of no use. I give 0 out of 5 to zoom car support team.

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Feb 25, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

Zoomcar Customer Care's response Hello Snita,

Greetings!

Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same. Request you to share us the below details at [protected]@zoomcar.com

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.

Awaiting your response.

Regards,
Kiran.S