[Resolved] Zoom Car — pedl pune

vaishnavi darandale

from Pachora, Maharashtra

Address:

Pune, Maharashtra, 411007

Cycle no : 102145
Hi,
Today i have scanned code of cycle 102145 near seasons appartments, aundh pune around 4.30 pm and tried to unlock cycle but was not able to unlock it. Same time i am also not able to end the trip. I am in trouble that not able to use cycle or not able to end the trip. Please help me to resolve this issue.

Now cycle is on my name and payment is increasing but not able to end the trip

Cycle no: 102145
City : pune

Regards
Vaishnavi darandale

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Feb 28, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

Zoomcar Customer Care's response Hello Vaishnavi,

Greetings!

Please accept our sincere apologies for the inconvenience caused. Upon checking we see that the trip has been ended.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same. Request you to share us the below details at [protected]@zoomcar.com

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.

Awaiting your response.

Regards,
Kiran.S