[Resolved] Zoom Car — pedl trip is not ending (even if cycle is not used) via app or website

Amit Lakhe

Address:

411027

Hi, i faced a problem today morning that when i tried to unlock the cycle, it did not, however trip was started. I tried to end trip but trip didn't end. Even now, i am getting charged against an open trip of pedl, even if i am not using the cycle. Please end the trip from backend and refund me the charged amount

Also, there is no dedicated customer care for pedl which i could contact immediately and end my trip. I am still struggling to contact zoom car support. I sent an email via app as suggested but no response (Except standard one which doesn't promise any resolution of the complaint)

Location :- sai vastu apartment, pimple saudagar, pune - 411027
Cycle number :- 102476

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Mar 2, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2018

Zoomcar Customer Care's response Hello Amit,

Greetings!

We are sorry that you were unable to end the trip. Upon checking we see that the trip has ended.

In case you have been charged excess. kindly share the below details by emailing us at [protected]@zoomcar.com.

Paytm linked mobile number
Cycle number
Paytm passbook screenshot where the amount has been debited.

Once again, sorry for the trouble caused.

Regards,
Sowmya