[Resolved] Zoom Car — pedl trip not ending

jassi007

Address:	700156
Website:	zoomcar

Today i started my pedl trip on cycle no. 100457 from my zoomcar app with mobile no. [protected]. The trip got started but the cycle did'nt unlocked"and the trip is also not ending. The location is jal vayu towers dj block new town
Kolkata west bengal. This happens a lot of time, people's money and time both are wasted. I am not going to pay for this trip as i havent used the cycle for even a minute. The fault is in your server system. Stop the trip from ur end as soon as possible.

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Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Jassi,

Greetings!

Please accept our sincere apologies for the inconvenience caused. We see that the trip has been ended. In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details, we shall have a check and process the refund for the same at [protected]@zoomcar.com

Also, request you to please share the screenshot of your Paytm wallet which shows the amount deduction for the PEDL booking.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

The escalated issue is a known bug, our team is working on fixing it so that customers have a hassle-free experience.

Awaiting your response.

Regards,
Wasim