[Resolved] Zoom Car — pedl - unable to end cycle trip

 
2 Reviews
Kolkata, Kolkata District, West Bengal, India
 RishikaTripathi on Dec 2, 2018
I started with cycle 3187568. I kept in an empty parking slot. It has been more than 2 hours. The trip is not getting ended and showing parking full. Also going on deducting money. I have tried every possible pedl station near by, no where i was able to end my trip and wasted over an hour on road. And there is no number or person to contact in such scenarios.

Please refund my money and end the trip immediately.

Complaint marked as Resolved Jan 17, 2019

Complaint Status


[Dec 02, 2018] Zoom Car customer support has been notified about the posted complaint.
Verified Support
Zoom Car Customer Care's response, Dec 05, 2018
Hello Rishika,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Cycle No : 3206554
Date of incident : 29-Nov-2018

Unable to end the trip from last 2 hours.Whenever I am trying to end the Trip I am getting message of time out. I have parked cycle at Pedl station after 30 min of my ride, till then I am unable to end the trip. Balance is continuously being deducted from my Paytm wallet.

Zoom Car Customer Care's response, Dec 5, 2018
Verified Support

Hello Soumyadita,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar

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    Zoom Car - pedl - unable to end cycle trip