[Resolved] Zoom Car — pedl - unable to end cycle trip | |||||
I started with cycle 3187568. I kept in an empty parking slot. It has been more than 2 hours. The trip is not getting ended and showing parking full. Also going on deducting money. I have tried every possible pedl station near by, no where i was able to end my trip and wasted over an hour on road. And there is no number or person to contact in such scenarios. Please refund my money and end the trip immediately. Was this information helpful? | |||||
Jan 17, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Dec 05, 2018 Zoomcar Customer Care's response Hello Rishika, Greetings! We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue. - Click on the hamburger menu in the app (three dots on the top left-hand side) - Select “My Trips” - Select “PEDL” - Select the trip where issue needs to be reported - Follow on-screen instructions Regards, Appachu Zoomcar | |||||
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Date of incident : 29-Nov-2018
Unable to end the trip from last 2 hours.Whenever I am trying to end the Trip I am getting message of time out. I have parked cycle at Pedl station after 30 min of my ride, till then I am unable to end the trip. Balance is continuously being deducted from my Paytm wallet.
Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regards,
Appachu
Zoomcar