Zoomcar Complaints & Reviews

Hey,
I had booked a zoom car on 19th nov 11.42pm costing 4677rs. Did the payment through card. Amount has been debited by bank. But in the zoomcar app i received payment failure notification. My booking has not been done. I have attached the screenshot images. The transaction number is mentioned as [protected]. Kindly look into this and resolve the issue....

Respected provider,
First of all thank you for providing wonderfull service to society. I am here to tell you missuses of pedal cycle.
I belong from pune, kothrud area, 411038.
I saw pedal cycle in accidental situation in garbage. I just hate people who thrown it there. I personally felt like waste.
Government taking step in development and people who are not contributing themeselves in it, but doing such rediculous...

I had made a booking around 08:00 pm today for maruti swift, red color for 23rd nov, 2018 08:00 am for 510 km @[protected] after applying coupon zc20 and 3000 refundable security) from kharadi, pune pickup and dropoff at csmt, mumbai on 24th nov, 2018 06:00 pm. My payment was made by citi bank credit card, and amount from the card was deducted and after that i got a payment failure page (Screenshot attached) and my booking was also not initiated....

Today i used pedal from bangalore agara lake. Cycle number is 102777. I am trying to end the trip from 5.50 pm and i am not able to proceed further. I am getting message "sorry something went wrong please try after sometime". My account is been charged currently now. I went back to the pedal station and tried to end trip from there too after few hours, still i am not able to do. As mentioned there is no place to raise the complaint or talk...

Hi team,

I booked a cycle 3194688 stationed at my location & used it for around 60 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 3194688
Name - shruti
Area...

Hi team,

I booked a cycle 3248836 stationed at my agra location & used it for around 60 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 3248836
Name - anjalibr...

I booked a pedl cycle from my phone. I am unable to lock the cycle. When i unlocked the cycle the first time with the phone, i saw that it was forcefully unlocked prior by someone. I tried to lock it and get another cycle but could not lock it. Now since i am unable to end my trip. 3/10min is getting deducted continuously. Cycle no. 3227063

Also, on the app, there is no phone number or email id mentioned for pedl related problems.in...

Today, for the whole day i had been struggling because of zoomcar!!
I had booked one tata tiago for today morning from 5:30 am to 9:30 am, i went there to unlock my car but due to some technical issues with the app, i was not able to do so, after trying for 30-40 minutes, i was finally able to connect with zoomcar customer support to get this car unlocked, the car was unlocked at 8:30 am and zoomcar gave me extra 1 hour against my...

I tried pedl for the first time today. After i was done with my ride, i went back to the pedl station to return the bike. I could not end the ride as it said the bike was not at the pedl station. I tried atleast 3 pedl stations nearbym but still was unable to end the trip. It's been more than 2 hours now, i am still unable to lock or end my pedl trip. I am incurring unnecessary charges....

This is extremely urgent. I started a trip on the number, [protected], Under the name of Sarosh Chopra, Cycle Number - 3240193. I did exactly what I''m supposed to do when starting a trip.I unlocked the cycle, parked it at a station and clicked on "End Trip". For 3 hours the trip did not end. When i got done with college and returned to the station to unlock a Cycle, my trip had not ended still.

According to your unprofessional...

I have been subscribing Pedl (Rs. 49 per month with 1 hr free time) for last couple of months at New Town, PIN 700156 (Kolkata).

Yesterday, I took Pedl cycle number 3174880 from New Town bus stand to rode to the NKDA market in 5 minutes, parked at cycle point and tried to end trip many times.
But the app did not end the trip.

Then I went to get vegetables from the market, but it did not end trip automatically...

Booking:JPS64XTLM
I had booked a Mahindra XUV 100 under 30% discount offer. On the day of booking i got a call that booked car has met with an accident and they upgraded me to Hyundai Elite i20 sportz without any additional charge. There were damages on the car exterior and car was not properly clean on the inside. I gave back the car in time and in exactly the same condition as it was picked. I have been charged Rs 1000 as cleaning...

I didn't wish to continue PEDL (Mob. [protected]) service still forcefully without my concern RS.49 got deducted in advance from my paytm wallet on 14 Nov 2018 for the PEDL service from 17 Nov 2018.
Refund my amount back to my paytm wallet as I don't want to continue. I paid for 1month that's enough.
Without my concern how can my amount got deducted at 3.30 am?...

Sir, i booked creta on 14 november for 6 hours from 1 am to 6 am but after i droped at location some small amount of scratch over to bonnet.
But i make sure that this scratch is not done by me and they fined me 1000 rs for that small scratch. I really don't know when this happen. So, i provide you some photos and videos of this scratch. This photos you confirm that there had already scratch before i picked up....

Hi,

My name is prosenjit das. I booked a pedl cycle (Cycle number:3224981) from chiner park, rajarhat zone and i locked in solis, rajarhat pedl zone after locked i could not end my trip now it 18hrs passed still i could not end my trip yet and my money is also being charged as it is connected with my paytm wallet. I already informed help and support centre zoomcar app side. But i did not received any msg or call or any help...

As soon as i saw that the damage charges were applied on my zoomcar account, i called the customer care and told them that i have the complete video of the car and there were no damages whatsoever. They said that sorry sir, the charges have been created by mistake and the issue will be resolved. But the issue was not resolved and so i called the customer care again and they gave the same reply again. The car which was given was very old and...

Hi team,

I booked a cycle 3190433 stationed at my office location & used it for around 15 - 19 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 40 minutes ride. Could you please assist in ending the trip. Kindly have a look on the issue and resolve on priority.

Cycle number 3190433
Name - renu
Area...

I booked cycle 3227063 from pedal station near to wadia college pune 411001. Cycle lock was not working that's why after scanning qr code cycle lock was not open but application is showing that trip is started.. Due to lock issue i am unable to end the trip and company is unnecessarily charging me for that.. Kindly have look on issue and help resolving on priority....

Myself sakya ghosh... I booked a pedl cycle on 13/11/2018 at 8pm from unitech gate no. 1 in kolkata. I travel to anihita apartment newtown but when i reached there and try to end my trip there is aserver problem in our zoomcar app. I didnt wait there to end that.. I just lock the cycle and come back home... But till now thetrip is not end the charges cut from my paytm wallet.. Please do something to end the trip... Otherwise i will complaint...

I was unable to lock the cycle at nearest station and i was in hurry so i kept the cycle 3171605 to the nearest station. Please lock it as i m getting charged unnecessarily. I am unable to lock it and now i am far away from that area i can not go there again lock it. Please help and let me know the status. I am worried about it. Please lock it by your side as soon as possible....