[Resolved] Zoom Car — pedl/trip got started but cycle did not unlock and now unable to end the trip

smita Somwanshi

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 421204
Website:	Pedl.co.in

Pedl/trip got started but cycle did not unlock and now unable to end the trip

I have scan qr code of cycle no 101391 but cycle did not unlock and also i am not able to end the trip as well.
When i tried to end it does not respond.
We have tried to unlock at 12 noon on 30th dec 2017 and since then we are tring to end the trip.
Still its showning on-going trip.
Please check

Smita somwanshi
[protected]

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Feb 5, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2017

Zoomcar Customer Care's response Hello Smita,

Greetings!

Please accept our sincere apologies for the trouble caused. As checked we see that the trip has been ended.

If there is an excess amount debited from your wallet please share the cycle number, Paytm linked mobile number and registered email ID by emailing us at [protected]@zoomcar.com.

We shall have a check and do the needful.

Regards,
Sowmya