[Resolved] Zoom Car — Promos and discounts. Fake customer support agent promise of refund.

Deepu1516

from Chennai, Tamil Nadu

Address:

600003

Inspite of speaking with 4 agents more than for 1hr and after submitting all the required proofs why is my refund rejected? 1st spoke customer service agent accepted that the mistake was from your end and the discounted amount of 224 will be reverted! Why is that rejected? Deepak [protected]@aol.com-----Original Message-----From: ZoomCar To: iiduid Sent: Mon, Feb 13, 2017 05:08 PMSubject: Your Zoomcar Booking: JPS6T7WPERefund ProcessedHi DEEPAK SOWMIYAN, Booking CompletedRefund ProcessedProcess CompletedYour booking id JPS6T7WPE is now complete. Hope you had a great trip!We have calculated all your booking charges.No refund was required.

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Mar 31, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2017

Zoomcar Customer Care's response Hello Deepak,

Greetings!

Apologize for the inconvenience caused. We did check on your issue stated and see that you have used IndusInd promo code. However, the payment was processed through PayU gateway.

As per the terms and conditions, the offer is valid only on IndusInd Bank Debit and Credit Cards.

Unfortunately, we will not be able to do much. Appreciate your understanding on this regards.

Regards,
Zoomcar