[Resolved] Zoom Car — referral points not credited

[Resolved] Zoom Car — referral points not credited

J jeevmenon from Kottayam, Kerala

There is a "refer and earn" scheme of zoomcar which is a humbug. Despite 10 mail exchanges their representative did not credit the 600 pts due to my friend. I had used his referral code to hire the car. The customer-care team does not care for its customers. Not accountable. Beware of this fake promise. Renting with avis this dussehra! Even if it's a small amount extra i get unlimited kms and atleast i am not dealing with fake people. Ethics is more important than a few bucks. Was this information helpful? No (0) Yes (0)
Oct 13, 2018 Complaint marked as Resolved Got a response saying they have credited. Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 17, 2018 Zoomcar Customer Care's response Hello Jeev, Greetings! We are sorry as you have not received the referral credits. Please share both email ID's for us to have this checked. Regards, Appachu Zoomcar Oct 17, 2018 Updated by jeevmenon It was done. I don't have any complaints now and am satisfied. However the issue was they did not acknowledge it and were asking for simple details again and again in all mail conversations which was frustrating. I gave them the referral code. Infact that's not needed as well. My trip and charges detail should tell them which referral code I used and who holds that referral code (email of that person) and if it had been credited. Just one aentence - "it has been credited already" in the first response should have been so nice. Anyways.. all's well that ends well. My issue is resolved.
1 Comment	Share
Submit Close