Zoomcar Complaints & Reviews

Hi Team,

I am unable to end my trip. I have tried to end the PEDL trip at many location at new town Kolkata but unable to end the trip.

I have transferred all my paytm money to some other account and bring the cycle at my home..

I am facing the similar issue each and every day. Please do the needful and help me to sort out this issue.

Cycle number : 3213738

Only RS...

Regarding the booking id JPS64P34Z the booking was for 10 september 2018 10PM TO 13 september 2018 2AM
Now first of all i was provided the car in which there was problem of clutch slippage i had picked up the car on 10 september 10PM and after experiencing problem i had immediately contacted the zoomcar on 10:55PM same day and at that time i was connected in conference call with the zoomcar Ahmadabad team and the zoomcar executive...

I was using pedl number 102044 and now i am trying to end the trip but still unable to do so. It's very urgent, please help me end the trip and i have used for 1:30hrs so place charge me for that and refund the rest amount. It's very urgent.

Also please mention some direct number or hotline as i see many of the users are facing the same issue as me....

Hi,
I booked a cycle 101533 from my residence and moved to najrul tirtha, newtown kolkata using around 5 mins only. I have tried ending the trip at the pedl station but its always says "sending request". After trying for 5 mins, i left the cycle in locked state at pedl station and came to office. Since then countdown is going on and after 3 hrs also, my trip hasn't ended. Till now i have been charged rs. 18 and countdown still continues.br...

Hi team,

I booked a cycle 3201867 stationed at nbcc vibjyor towers (Kolkata) & used it for around 5 minutes, but was unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2 hours ride as well. This had happened twice with me. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle...

Dear,
This is divyansh dalmia my booking id is:- jps640khp,
Your company has raised a bill of 300/- for a tire puncture. During pickup the driver told me that the right side tire is puncture. I said him that it must be because there is low pressure in that particular tire, then i told him that we can go and have a check in the near by petrol pump so that we can put some air and check it but he said we will self inspect it...

Used cycle no. 3171232 from koregaon park pune
Returned under 35 min, unable to end trip with error request timed-out
It's been days past that, locked the cycle and went home, i can't stand beside the cycle and keep going to check anymore.
I know the money is minuscule here, but it's the principle here of charging more that 400-500% of what he was promised before.
And still cant end the trip and had to delete...

Hello, this is extremely urgent. I am using pedl service in Aundh, Pune. My cycle number is 3187209. I unlocked the cycle and my trip started at 5:30 PM. I completed my trip in 6 mins and tried to end the trip by locking the cycle. The cycle got locked out now but i'm unable to end the trip. Please help this is urgent. Please end the trip and initiate refund for extra payment(still running). The most annoying fact there's is no help or instant...

I s. Shyam kumar tried to open the cycle in alaka pedal station in kolkata on 23.09.2018 at 6.58 a. M.
Cycle no – 3178368.
But without unlock the cycle the trip has started running and immediately i tried to put “end trip” which was not happening. The same thing has happened on 22nd september but after half an hour it has stopped and i have paid the full charges without riding (Rs.9.00).
But 23rd september i tried...

I was trying to end my zoomcar pedl cycle trip and yet it is not ended, although i was at the authentic cycle station as suggested in their app... And charging meter is going on, just bcz i couldn't end my trip since last one hour of struggle... Pls refund whatever extra money is being charged.
This was quite irritating to actually waste an hour there standing at the right station wherein others also ended their trip but i couldn't....

Being the first ride of mine. I was searching for the nearest peddle station after few minutes of ride, unfortunately i couldn't do it. I locked the cycle and try to unlock the same cycle. "can't unlock until the complaint get resolved", but the status was "unable to end trip". I would like to know when the complaint get resolved.

Thanks

Cycle no - 3170732
Address - agara, 1st sector, bengaluru...

Only good thing about pedl is it's ecofriendly nature. Zoomcar is totally failed to managed it. I have 3 the complaint.
1. Cycle 3241212 - after unlocking this on 20 september i have found that chain is not setup so i ended the trip 2 mins. However 3 rupees deducted and no respond on my claim. Would you pls refund this.

2. Cycle 3224032 - same issue as above.
After unlocking this on 22 september i have found...

Hi team,

I booked a cycle 3254120 stationed at agara lake park & used it for around 1hr 31 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 3254120
Name - laxmi...

Booking id: jps64r7ed, done on 29th july 2018

I have done the booking and submit the driving licence on 29th july. but team zoom car has declined the booking on account of driving licence issue. so i have not even touched the car.

Now keep on requesting for the refund but with no help from the zoom car team.

One of their team member (stephen) has sent email stated that the refund is initiated to...

Hello,

It's been five times that i scanned the code, the trip started but cycle didn' t unlock. Here i attach the report of cycles:-
First:- 5th sept - 100256
Second:- 13th sept - 3170271
Third:- 13th sept - 3170271 again
Fourth:- 20th sept - 3250499
Fifth:- 23rd sept - 3248816

I tried everything but it didn’t open and i got late for my office. This is so bad.
br...

Dear team,

I took a pedl cycle from savitri bai phuke udhyan pune. When i was done with my trip i realised that the cycle lock lever was broken, hence i am unable to lock the cycle and end the trip. Now zoom car is adding on outstanding amount to my account inspite of me leaving the cycle at a pedl station. I tried locking the cycle but couldn't and it was a wastage of time also. There is no proper customer support to contact....

I had taken the cycle from hsr and after unlocking the cycle i noticed that chain was rusted completely and it was off the sprockets. I immediately tried ending the trip. By this time it was 3 rupees. I tried multiple times. Most of the time it said request timed out and then sometimes says the parking is full. I have seen no one pick up cycle or drop off cycle when i was there. How can i not park a cycle at a place where i just yook it from....

3235925 cycle number.
I have seen pedl has entered kharadi eon it park pune.
I would like to suggest there are lack of cycles. Most of them have operating issues. Most of them do not have seats bcoz when we try to increase the seat hieght it does not come up and this in turn putting more pressure on seat and the seat comes off the cycle.
It takes a lot of time to end the trip.
Please work on the above 3 points...

The app says cycles are available 24 hours. But, today 22nd sept 2018, morning at 0600 hrs, caratlane studio company near apollo hospital, chennai, had four cycles, but the gates were closed.

Security said the cycles are only for office staff.

The declaration on the app and the facts are not matching.

I wasted about an hour to find a solution.

Your customer care number is only...

I booked a car _ for 5 hours for personal work. And i dropped car before time ends and used less kms, when i went to drop of car the zoom executive checked everything and he only completed trip and said everything is fine, u can go, after few hours i got notification from zoom app that showing outstanding amound 1000 for rule voilation. I called costumer care and asked why is that fine? He said u smoked in car. Basically i dont have a habbit...