[Resolved] Zoom Car — refund for deposit not received | |
I booked a hyundai creta via the zoomcar app on 14th of august, wherein i was asked to pay a refundable deposit of ₹2999, which i did. After the ride, the app reflected that the refund would be given in 15 working days. Even right now it says that the refund has been processed and would reflect in the account by 31st august. It's been almost a month since then and i have not received my refund. I have tried to contact the customer service multiple times via email as the app wouldn't let me call the customer service.
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Oct 31, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Sep 30, 2019 Zoomcar Customer Care's response Hello User, Greetings! We are sorry to know that you have not received the refund. Please share the booking ID for us to check the refund status. Regards, Appachu Zoomcar | |
 2 Comments | |
Comments
I had done a booking on sep 25 th 2019 at 17.16 hrs .i payment has done successfully but booking confirmation I didn't received till now
Zoomcar Customer Care's response, Oct 1, 2019
Verified Support
Hello Vasu,
We are sorry to know that your booking remains unconfirmed.
Please send an email through our contact us page, we shall have it checked and we will revert with an update.
Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus
Regards,
Sowmya
We are sorry to know that your booking remains unconfirmed.
Please send an email through our contact us page, we shall have it checked and we will revert with an update.
Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus
Regards,
Sowmya
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The booking was of Rs.3682 and I was supposed to get refund of Rs.3482 after deduction of cancellation fees by Zoomcar.
Resolve ASAP.
Based on the complaint raised, we did check the status of the refund.
Please note the refund was initiated to your bank account on 24/09/19, the amount shall reflect in your bank account on or before 7th October 2019.
Regards,
Sowmya