Zoom Car — Refund issue | |||||
I have been charged for more KM's and have not been given discount for delivering 2 hours late as promised by customer care person. Its been 15 days since a reply from their support Was this information helpful? | |||||
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Zoomcar customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Hi Siddhalingesh,
Hi,
It's been very sad to have bad experience with Zoom car dealers at opposite to Forum branch office Bangalore.
At the time of booking the car there were lot of damages and marks on the car.
I have informed the staff about those damages and he replied it was done on past booking. He said no need to worry he will manage, u can take this car for rental. After all we have done with our time and handed over to the ZOOM car staff without any damages post our booking and same time he verified the car everything was fine he said no damages.
I have got an message post 3 days by saying you have been recovered 3000 for damage charges form your deposited amount.
I am really surprised the way doing open frauds. One more incident was happen on the same day we forgot our mobile in the car and we are dam sure it was there in the car.
Over all very bad experience.
Registered email address is [protected]@gmail.com
Complaint number is 128433
Regards
Vijay
Hi,
It's been very sad to have bad experience with Zoom car dealers at opposite to Forum branch office Bangalore.
At the time of booking the car there were lot of damages and marks on the car.
I have informed the staff about those damages and he replied it was done on past booking. He said no need to worry he will manage, u can take this car for rental. After all we have done with our time and handed over to the ZOOM car staff without any damages post our booking and same time he verified the car everything was fine he said no damages.
I have got an message post 3 days by saying you have been recovered 3000 for damage charges form your deposited amount.
I am really surprised the way doing open frauds. One more incident was happen on the same day we forgot our mobile in the car and we are dam sure it was there in the car.
Over all very bad experience.
Registered email address is [protected]@gmail.com
Complaint number is 128433
Regards
Vijay
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Booking ID: JPS6VZAV7
We see that the refund is initiated back to your citrus account, you can proceed with withdrawing the amount from there.
With respect to the delay hand over we will issue the difference amount as driving credit in your zoomcar account. The same can be used in your future booking.
Regards,
Zoomcar