[Resolved] Zoom Car — Refund not done after cancellation

Harika P

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500081
Website:	zoomcar.com

I have booked the car for rent in zoomcar.com with Booking id- JPS6V2GD5 and paid an amount of Rs.10124 through online. When I cancelled the booking, they promised to refund 9900 by deducting some charges. I didn't get the refund yet and I am unable to contact customer care. No reply from their side after contacting through mails.

The booking is done for Amaze vehicle from[protected] to[protected].
Pick up Location - Madhapur, Hyderabad

I have cancelled the booking on 7th Dec 2016. Still refund is not credited to my account.

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Jan 28, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2016

Zoomcar Customer Care's response Hello Harika,

Greetings!

We did have a check and see that the amount of 9924/- was refunded to your Citrus wallet on 8th December.

Please follow the below procedure in order to withdraw funds from Citrus to your bank account.

1) Log in to www.citruspay.com
2) Select the consumer log in ( Available at top right hand side of yours)
3) Use your citrus user name and password
4) Post login select the My cash option
5) Select withdraw cash option
6) Enter your accounts details with IFSC code no
6) Enter the refund amount and proceed.

Imp note: Transaction should not exceed more than 5000/- in one attempt, refund would get credited to your respective bank account within 1 working days from the time of withdrawn from citrus wallet

Note: It will never ask for the OTP password if you go with above option and sorry for not informing you on this before. In case if system pops up with OTP option then please do clear cookies and cache from your web browser to skip the OTP and to withdraw funds from Citrus to your bank account

Please feel free to reach us for further queries.

Regards,
Zoomcar