[Resolved] Zoom Car — Refund of Rs. 5000 not received after 4 months | |||||
I booked the car for a day rental from zoomcar app on 5th march 2017. For the same, i was told to deposit rs. 5000 as security deposit which will be refunded back to my source payment method after the rented car is given back. Now on 6th march 2017, i got an email from zoomcar that my money is refunded to citrus wallet in which i don't even have an account. First issue is how can the company transfer money into citrus wallet when they clearly mentioned that the money will go to the source payment method which is my credit card. Second thing is when i tried logging into citrus wallet, i don't see any amount in it. I tried contacting zoomcar customer care but there reply didn't help. I have been following up with them since 1 month but they are just repeating same thing that login into citrus account and you will see the amount. Zoomcar is responsible to refund my rs.5000 successfully back to me. However they are not helping me in this. Hence i would like to raise a serious complaint about this company. Was this information helpful? | |||||
Aug 12, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jul 11, 2017 Zoomcar Customer Care's response Hello Nikunj, Greetings, This is in regard to refund status towards the booking ID: JPS6TJIVG. We see that the refund has been initiated from our end to your citrus account. Upon checking we see that the same has been initiated to your bank and the amount will reach your bank account in 1 business days. We once again apologise for the inconvenience caused. Hope to see you Zooming soon. Regards, Zoomcar. | |||||
 2 Comments | |||||
Comments
@Zoomcar Customer Care.
Please explain me this: How can you initiate a tranfer of money to my bank from Citrus wallet when I have not provided any bank details to the Citrus Wallet account? You guys are seriously strange. And why all of a sudden would you do that after 4 months. Although I still don't believe your replies as it is the same 1 month back when I raised this concern.
And I spoke to concerned person from Citrus Wallet and believe me, they are much much netter than you guys are. I am now trying to resolve my issue with them instead of dealing with non sensical and irritating Customer care of zoomcar. You guys should shut down your customer service operations and outsource it to Citruz Wallet or others.
Please explain me this: How can you initiate a tranfer of money to my bank from Citrus wallet when I have not provided any bank details to the Citrus Wallet account? You guys are seriously strange. And why all of a sudden would you do that after 4 months. Although I still don't believe your replies as it is the same 1 month back when I raised this concern.
And I spoke to concerned person from Citrus Wallet and believe me, they are much much netter than you guys are. I am now trying to resolve my issue with them instead of dealing with non sensical and irritating Customer care of zoomcar. You guys should shut down your customer service operations and outsource it to Citruz Wallet or others.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
46%
Complaints
5659
Pending
12
Resolved
2592
View all 5659 Zoomcar reviews & complaints
+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
View all Zoomcar contact information
Almost similar and other problems I have too faced. I am filling a legal compalint against Zoom car. It took 4 months for them to pay you the money and just say Sorry .. How about the interest on that ??
Lets fight it out. If you wish to join me, we can seek justice and compensation for the harrasment we have gone through. You may reach me at [protected]@gmail.com.
Regards,
AK