[Resolved]  Zoom Car — refund & outstanding amount

Address:

641016

I booked scorpio from 02:00 pm 26 oct 2018 to 10:00 am 29 oct 2018. My booking id is jps64428y. I paid a total of 16358 inr without security deposit. We started to gandikota at 9 pm on 26th oct. After travelling 500 kilometers the vechicle started showing signs of bad clutch. The clutch wire broke. The hydraulics to the clutch stopped working. It looked like the master cylinder has gone out. This happenned somewhere in andhra pradesh at 2 pm on 27th oct.

The response from zoom customer care was not prompt. After making several calls to customer care, they registered a complain for the break down and informed us that mahindra road side assitance (Rsa) will pick up the vehicle and tow it for repair. Zoom did not offer any alternate vechicle for our trip though i mentioned that i have made hotel reservations in tirupathi. Instead they suggested to make our own taxi reservations for the trip. They also said,
1) the amount paid for the remaining hours would be refunded.
2) that mahindra would provide a taxi for one way drop to our destination ooty out of which first 50 km would be free.
3) the amount for the taxi would be refunded.

Later a mahindra rsa calls me around 12 pm and informs that the towing truck along with a custody person had been arranged and that they would be providing the taxi to our destination kadappa. So i was stuck in kadappa for 6 hours. I had to make my own transport arrangements which costed me a heavily.

When i called the customer care on november they mentioned that inr 1oooo from my account has been deducted towards vechicle damages. When i asked the reason, they did not know why and said they would register a complain and that i would receive a call within an hour. They did not mention anything about refunding the remaining amount.

I am still waiting to hear back from zoom.

Regards,
Suthier