[Resolved] Zoom Car — refund payment not received

[Resolved] Zoom Car — refund payment not received

L Laraib Alvi from Mumbai, Maharashtra

Booking ID: JPS6FQM70 Booking Date: 22nd Dec Cancellation Date: 22nd Dec Booking Amount: Rs. 4852/- Refund Amount: Rs. 2426/- I have canceled my first booking with ZoomCar just after 20 Mins of booking time. I have agreed to the cancellation fees of 50% of the booking amount. Now its been 24 days, i haven't received the refund of Rs. 2426/-. I am trying calling/ contacting Zoomcar from past 2 days, however it seems impossible to connect, if you don't have an upcoming bookings. Please help me here, its been more than 24 days, expecting the amount to be refunded. I have also Linked my PayTM Wallet in ZoomCar Application. Wallet balance is still Rs. 0/- . Was this information helpful? No (0) Yes (0)
Jan 17, 2019 Complaint marked as Resolved Not resolved. Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 17, 2019 Zoomcar Customer Care's response Hello Laraib, Greetings! We are sorry as you have not received the refund yet. We did check and we have created the refund through IMPS. We request you to wait for 24 business hours the link shall be shared to the registered email ID. Request you to login to your Zoomcar account through a desktop and then click on the link. Enter your bank details and the amount will be instantly transferred to your respective account or you can initiate the refund by selecting the option " Get refund" in the application under the respective booking ID. Regards, Ramya. S
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