Zoom Car — refund pending

Dear sir, i tried booking zoomcar on 20th april 2019 using bhim upi and the same failed and my amount was debited, and then later on i booked it using my debit card. I contacted zoomcar regarding the failed transaction and they said that the amount has not reached to us and asked me to contact my banking authorities. So i raised a complaint with my bank and bhim upi regarding the same. The resolution provided by both of them stated that amount has already been credited to zoomcar's account. And then i contacted zoomcar's with all the proofs and mail, but they are still denying it.
The details are as follows :-
Transaction id:[protected]
Date: 20/04/19
Amount: 698
Merchant name:- zoomcar.
I am also attaching the screenshots of resolution received from bank's and bhim upi end.