[Resolved]  Zoom Car — refund rates for a first time use

Dear all, we have multiple apps in the market to purchase or to place any booking. So a first-time user who doesn't know anything about the refund rates is approaching the zoom car and he made a booking. Next day morning he wanted to cancel the same because of certain issues and that time he is getting a shock that the refund amount is 50% only and the cancellation charges are 50% if we do the cancellation within 24 hours. This is agreeable but i have not notified about the charges at any point while i make a booking. The app should show what is the refund amounts at various stages while placing the booking which didn't happen. 20% cancellation charges are agreeable but 50% is really pathetic for their service. We need to pick up and drop the car putting out efforts after all these they charge 50% cancellation fees?

My point is clear the poor app doesn't notify about the cancellation charges while i made the booking. If i would have notified i would not have made the booking. If it's in person the agent will say about all the things since its online app should show the details to the customer before they make a booking.

The worst part when we raised this genuinely all the customer care agents says that we need to read the agreement and policies available on the website before we place the booking. What world they are in? Even when placing a booking they won't read such things on the websites so come on to the real world people.

I got only 50% amount and need 30% more of the amount which is rs 260. Kindly made this to me.

My user id: [protected]@gmail.com
Booking id: jps66i1bt
Booking made on: 27th october