[Resolved] Zoom Car — refund related: erroneously charged 4000/- as damage fees

Suresh Itek

from Mumbai, Maharashtra

Address:

Sevoke Road, SIliguri, Darjeeling, West Bengal

Booking Number: JPS6BDVB., (i20).

I picked up the car& dropped it back in good condition, but am charged 4, 000/- as damage charges, I have complained to your customer support executives by voice call and also by mail, still not yet rectified my issue.

Not even am getting the status of my complaint,
Kindly rectify the erroneous damages on my account. It will make us to continue relationship with Zoomcar service.

Regards,
SURESH K,
[protected].

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Jul 15, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2019

Zoomcar Customer Care's response Hello Suresh,

Greetings!

We did check the booking and see that the charges levied on the booking were invalid. Hence, we have reversed the same and released the remaining amount through IMPS. We have sent an email with a link to your registered email ID. Request you to login to your Zoomcar account through a desktop and then click on the link. Enter your bank details and the amount will be instantly transferred to your respective account or you can initiate the refund by selecting the option " Get refund" in the mobile application under the respective booking ID.

Regards,
Appachu
Zoomcar

Verified Support

Jun 14, 2019

Zoomcar Customer Care's response Hello Chandrasekhar,

We did go through the concern raised.

We regret we will not be able to refund the fine paid. In case you had paid the permit, we would have processed a refund for the same.

However, kindly share these details through our contact us page, our team shall check and revert with update. Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus

Regards,
Sowmya

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Comments

Siddhant Patre

from Mumbai, Maharashtra

I have booked ECOSPORT MH43BG7654. The car was not in good condition it was not at all maintained. All the tyres had no grip on it.With in 25km of trip the front tyre got burst Spare tyre alloy disc was already broken. I could have died as the tyre got burst and know after completing my ride zoomcar claims of vehicle damage of RS 10, 000 on me

Zoomcar Customer Care's response, Jun 13, 2019

Verified Support

Hello Siddhant,

Greetings!

We are sorry for the trouble caused during your reservation. Please share the booking ID for us to have the issue checked and take necessary action.

Regards,
Appachu
Zoomcar

chandrasekhar koduru

from Bengaluru, Karnataka

I have taken ZoomCar on 8th June 2019 to 11 june 209 (JPS6B5NCF).I travelled from Bangalore to Nellore(Andhra Pradesh) and we forgot to take state permit.while returning to Bangalore we were asked to pay amount 2550 RS to the police near madanapalli. Please find the attachment for the Bill we paid and refund the amount asap.