[Resolved] Zoom Car — refund request

[email protected]

from Mumbai, Maharashtra

Address:

Kempegowda International Airport, 560300

Dear sir/madam
I have book to ka51ac7465 vehicle @ 02:00 clock 30/5/19 at a time not booking so try to your zoom car person also 15th time but not booking and deducted amount 37, 450 i call to your zoom car person he telling to within 24 hours refund still now not refund please check and refund

1) ravanapa. Mani.[protected]@gmail.com
[protected]
2) [protected]@gmail.com
[protected]
3) [protected]
D. B 12/9/1992
Please check 👆this below number

Regards
Sekar

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Aug 9, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Jun 29, 2019

Updated by [email protected] I have book to KA51AC7465 vehicle @ 02:00 clock 30/5/19 at a time not booking so try to your zoom car person also 15th time but not booking and deducted amount 37, 450 I call to your zoom car person he telling to within 24 hours refund still now not refund please check and refund

1) ravanapa.mani.[protected]@gmail.com
[protected]
2) [protected]@gmail.com
[protected]
3) [protected]
D.B 12/9/1992
Please check 👆this below number

Regards
Sekar

Verified Support

Jul 01, 2019

Zoomcar Customer Care's response Hello Sekar,

Greetings!

We understand your concern here.

JPS6BSWBX - Upon checking, we see that you have successfully withdrawn the refund through IMPS.

JPS6BSW45 - We did go through the booking and see that the windshield was damaged during your trip. Hence, we have levied the damage charge, the same has been captured from the security deposit. Unfortunately, we will not be able to process the refund.

Regards,
Ramya. S

Verified Support

Jul 03, 2019

Zoomcar Customer Care's response Hello Aru,

Greetings!

We request you to kindly share your registered email ID for our reference, we shall check and update on the status.

Regards,
Sowmya