[Resolved]  Zoom Car — regarding my completed trip from pune to kashid between 21-23 may

Address:Bangalore, Karnataka

Terrible support for my completed trip.
1. Horrible customer service representative especially pritam vishal and chand. No one knew what they have or suppose to do with customer who is in genuinely stuck in bad situation.
2. Car handover by rahul guy was horrible no cleaned car and when asked they said it has just came from another trip. No usb working
No way to charge phone. Tires were not filled with required psi which caused us huge pain going ahead. Tired was punctured in return journey which consumed 2.5 hrs to resolve they issue. Stepny was punctured too!!! Can’t you check this basic thing!!!
Puc was expired police caught us on highway abc demanded to pay fine but after almost spending 30 mins they agreed on allowing us not to pay fine but had to go under heavy pressure since we have already got tired resolving tire issue and then this came up! Small kids were with us.
4. No one bother about customer they treat us like fool after paying them so high!
5. I had requested for 3 hrs extension still no response from
Them no one called after 15 mins
6. Drop point not safe. All street surrounded us and did not allow us to get down out of car. Car was not getting locked up. Informed them about this but they gave me reply that i am getting panic. What the hell you guys think o[censored]s? Are we fool? We have to risk life of our families by traveling in such cars...
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Jun 28, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
May 26, 2019
Zoomcar Customer Care's response
Hello Akshay,

Greetings!

We are sorry for the disappointment caused. We did review your comments and it is disappointing to receive such feedback from our customers, as we strive to provide a great Zooming experience. Kindly share the booking ID for our reference, we will check on the escalation raised and we will revert on priority.

Regards,
Ramya. S
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