[Resolved] Zoom Car — regarding removal of license

Shubham Singhvi

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan, 326023

This is to bring into your notice that one of my friend is using my driving license in his zoomcar account. I request you to kindly remove my driving license from his account. I called on your customer service number several times but they haven't removed it. If something went wrong in future i will not be responsible. Zoomcar will be responsible as they didn't called me before approving my license for someone else account, just on the basis of my drving license image they approved it without doing any background verification. I have requested your customer representatives many times but they are not taking any action. This is leading me alot of mental pain. I request you to look into this issue.
Customer mail id where my dl (Driving license) is attached is [protected]@gmail.com
Solve this issue as soon as possible. Because he is misusing it.

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Mar 21, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2019

Zoomcar Customer Care's response Hello Shubham,

Greetings!

We understand your concern here. Upon checking, we see that you have uploaded your friend driving license under your account, the license has been validated and approved.

We regret you will not be able to remove the driving license once approved.

Hoping for your understanding in this regard.

Regards,
Ramya. S