[Resolved]  Zoom Car — Regarding the refund of my deposit

Address:	Bangalore, Karnataka, 560032
Website:	www.zoomcar.com

Hello Team,

I had booked a Honda Amaze from 2nd July, 2016 (2.30pm) to 3rd July, 2016 (6.30 pm) from Zoom car, Bangalore.
However, a vehicle damage fee of Rs.2000 has been deducted from deposit of Rs.5000.


Issue: The vehicle damage fee which was levied is totally wrong. I am not telling that the dent on the bonnet was present before the car was delivered to me.
My point is that there was no dent on the bonnet when I handed over the car to person who had come for the pickup. The concerned person had checked the car at this point and no dent was found. It was only after 3 hours that I got a call from the zoom car team that a dent was found on the bonnet.
I immediately called the person who had picked the car and he told me that he had checked the car and no dent was present at the time of pick up. Also, I received the dent image from your team. The dent is easily visible and only a glance is sufficient to find out the dent. How can the person who had come to collect the car miss such a big damage?
I also have the audio conversation which I had with the person who had come to collect the car and also the image of the dent. He had clearly confessed that there was no damage when he picked up the car. Despite this, the fine has been levied on me. Any damage that has occurred, has happened so after the delivery of the vehicle to the pickup guy. So I am not liable for the damage resulted due to the people hired by ZOOM CAR to take the car back.
In addition, I have not seen the damage physically. The registration number is not visible on the image which was sent to me.

I firmly believe that these charges have been falsely levied on me and want my full deposit back.

Despite reporting the situation to the customer care executives a numerous times, I haven’t received any proper response. It has been over 3 weeks since I lodged the issue request. The only response I got was that the zoom car team will get back to me but nothing has happened since.


Regards,
Sampath Shetty