Zoom Car — regarding unable to end trip pedl cycle

Address:Pune, Maharashtra, 411007

My wife had booked a cycle no 102327 stationed at crossword aundh pune at 3pm today.. And used cycle for 5 hours and parked at pedl station near crossword aundh pune. Now from from last 2 hours she is unable to end trip with pedl... Pls assist or help me doing it end trip. We r trying to end trip but we r unable to do so... That's why we have transferred total paytm amt... So it might get stop automatically...
Thnx
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