[Resolved]  Zoom Car — regarding worst management during my booking

I have booked a car at 9AM at a pick up point in andheri west. We have planned a weekend trip to Imagica & Lonavla. The booking in app isn't working since 8 AM. I was too worried. I tried calling their customer service. Everytime it said that all their executives were busy. At 9:30, I got a call from zoom car executive stating that the car which I have booked met with some accident & presently it isn't available. They said there is only one car available that too at a different pickup point in Andheri East near airport. I said it's okay confirm that car. I have reached that place at 10 AM. The person over there said that there isn't so told vehicle over there. It's in Lonavla at that point. It means that they should have known that thing at the time of changing my booking. But they were too careless. He said that we need to speak to call center executive to resolve this issue & he just went inside car & was relaxing. We tried calling customer care for 10-15 mins and got the same response as in the morning that all their executives are busy. Then we have asked guy on what to do. He replied the same & didn't even bother to provide some assistance or place to sit inside car. He didn't even allow us to keep our luggage. We were all in sweat. So, we came outside with our luggage. We tried calling customer care center for 1 more hour. There wasn't any response. I have mailed them. Still, there wasn't any response. At 11:30, we have decided to come back home with no option left. So, I would like the entire refund for my trip plan...not only money I have spent on zoom car but on hotel bookings(which I had an offer so costed only 2900 for 2 including dinner & breakfast...which means they have to pay me original prices because that's what I have to pay if I have to book again) & the cab charges & for making us wait for so long in sweat...everything comes around to 17000. Worst management by zoom car. Atleast I hope they do this thing faster