[Resolved]  Zoom Car — rent a car cheating

Nov 07, 2019

Updated by mohammadriyaz922019 Zoom Car reversal the charges and written the deposit amount 5000 rupees.
But when I asked for maintenance amount which is agreed with their team so they are making some nonsense story. Please see below email reply which I made by email.

See the trailing mail from your team with acceptance of incompetence. 

Do not tell me about this nonsense stories about kerosene or anything. 

See below what happened on 17th October, I have all the telephonic record conversation with your representative Mr. Mohammed. 

1. Car stopped and not starting on highway 

2. I called you customers service and they advised me to take it to local mechanic 

3. Mechanic told me that there is low engine oil and I informed to your customer care agent. 

4. Your customers care agent talked to Mechanic since I don't have knowledge about it.

5. Mechanic explained to him

6. Your agent told me to proceed with 1000 rupees oil replacement an[censored]pload the bill

7. Mechanic replaced the oil and then we start the car

8. After starting mechanic found that the coolent line is burst (damaged) due to heat

9. Mechanic advised me to replace it

10. I called your agent and he agreed to take car tow from place and refunds the remaining amount.

Get all the true information from your team and come back to me.

Accepted email with their mistakes

[protected] Forwarded message[protected]
From: Zoomcar Help via SugarCRM <[protected]@zoomcar.com>
Date: Tue, 5 Nov 2019, 5:58 pm
Subject: Re: [CASE:1501741] (Query Related to Billing and Charges -> I see an Outstanding Amount against my account)
To: <[protected]@gmail.com>

Hi Mohammed,

Greetings from Zoomcar!

Thank you for writing in.

We apologize for the inconvenience caused. Due to unforeseen circumstance, the vehicle damage fee has been added to the booking ID: JPS6XNIXJ, we did investigate the charges internally and found it was incorrect. Hence, we would like to inform you that the damage charges have been reversed. Hope this resolves your query.

Further queries, feel free to contact us.

Regards,
Stephen Raj
Team Zoomcar 

Email when I asked maintenance bill payment. (Making new stories about kerosene, sure due to kerosene the coolent line damaged??? Whats the relationship between kerosene and coolent line???)

[protected] Forwarded message[protected]
From: Zoomcar Help via SugarCRM <[protected]@zoomcar.com>
Date: Thu, 7 Nov 2019, 5:39 pm
Subject: Re: [CASE:1512072] (Query Related to Upload Bills -> Maintenance Bills)
To: <[protected]@gmail.com>

Hi Mohammed,

Greetings from Zoomcar!

Thank you for writing in. 

With reference to your booking ID: JPS6XNIXJ, we are sorry to inform you that we would not be able to process the refund has the vehicle was fueled with kerosene and the front coolant pipe has been impacted. Hence, we have added the damage charges of Rs.10000/-. We request you to clear the outstanding amount at the earliest. 

Further queries, feel free to contact us.

Regards,
Stephen Raj
Team Zoomcar