[Resolved]  Zoom Car — reservation amount got deducted from bank but no confirmation of booking. refund my money

Address:Hyderabad, Andhra Pradesh

I want my money to be refunded i immediately, rs 12647 got deducted form my bank account but i didnt get any confirmation from zoom car. They are trying to take customers hard earned money without providing any customer service representatives. I want my money back. How shall i proceed legally to get my money back i have already talk my bank and i have the proof. I tried to drop so many emails but got no proper response also i tried to call their fake numbers which never work. Please help how to complaint on them.
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Oct 5, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Aug 30, 2019
Zoomcar Customer Care's response
Dear User,

We are sorry to know that the booking remained unconfirmed.

Kindly share your registered email ID for our reference, we shall check on the transaction details and we will update you.

Regards,
Sowmya
Zoomcar
Complaint comments 

Comments

My registered email is [protected]@gmail.com, please check the many emails i hv sent so far. This is transaction summary from my bank :

Dear Customer, Rs.12736.00 txn done at zoomcarPayU POS/ECOM.Txn# S[protected].

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